Privacy Policy for SRH Health Foods

Effective Date: [01 January 2024]

At SRH Health Foods ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, share, and protect your information, whether you engage with us online through our website or in our in-person at any of our store located in Hamilton, Grimsby and Dunnville.

1. Information We Collect

• Personal Information: When you make a purchase, sign up for our newsletter, or interact with us online or in-store, we may collect personal information such as your name, email address, phone number, shipping/billing address, and payment details.

• Technical Information: When you visit our website, we may collect technical data such as your IP address, browser type, device information, and usage data through cookies or similar tracking technologies.

• In-Store Surveillance: For the security of our customers and employees, we may use CCTV in all our store locations.

2. How We Use Your Information

We use the information collected for various purposes:

• To process and fulfill orders

• To communicate with you regarding your order or respond to your inquiries

• To improve our website and in-store services

• To personalize your experience with targeted offers and product recommendations

• For security and fraud prevention

• To comply with legal obligations

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us with operations such as payment processing, order fulfillment, marketing, and analytics, under strict confidentiality agreements.

• Legal Compliance: To comply with legal requirements, protect our rights, or in response to lawful requests by public authorities.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your online experience. You can manage cookie preferences through your browser settings, but some features of our website may not work properly if cookies are disabled.

5. Your Choices

• Access and Update: You have the right to access, correct, or delete your personal information by contacting us directly.

• Marketing Preferences: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting customer service at support@srhhealth.ca

6. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access and use. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

SRH Health Foods

Email: support@srhhealth.ca

Phone: 905-545-9857

Address: 1230 Barton St. E, Hamilton, ON, L8H 2V8