Privacy Policy for Natures Kiosk

Privacy Policy for Natures Kiosk

Effective Date: [02 November 2024]

At Natures Kiosk ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, share, and protect your information, whether you engage with us online through our website or in our in-person at any of our store located in Hamilton, Grimsby and Dunnville.

1. Information We Collect

• Personal Information: When you make a purchase, sign up for our newsletter, or interact with us online or in-store, we may collect personal information such as your name, email address, phone number, shipping/billing address, and payment details.

• Technical Information: When you visit our website, we may collect technical data such as your IP address, browser type, device information, and usage data through cookies or similar tracking technologies.

• In-Store Surveillance: For the security of our customers and employees, we may use CCTV in all our store locations.

2. How We Use Your Information

We use the information collected for various purposes:

• To process and fulfill orders

• To communicate with you regarding your order or respond to your inquiries

• To improve our website and in-store services

• To personalize your experience with targeted offers and product recommendations

• For security and fraud prevention

• To comply with legal obligations

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us with operations such as payment processing, order fulfillment, marketing, and analytics, under strict confidentiality agreements.

• Legal Compliance: To comply with legal requirements, protect our rights, or in response to lawful requests by public authorities.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your online experience. You can manage cookie preferences through your browser settings, but some features of our website may not work properly if cookies are disabled.

5. Your Choices

• Access and Update: You have the right to access, correct, or delete your personal information by contacting us directly.

• Marketing Preferences: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting customer service at support@srhhealth.ca

6. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access and use. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

7. Purpose of Collecting Location Data

We may request access to your location data to:

• Provide more accurate service or product availability based on your location.

• Show relevant store locations, promotions, or other services near you.

• Enhance user experience by personalizing recommendations based on your location.

• Enable delivery or shipping services if applicable.

8. How We Collect Location Data

• Mobile App or Browser-Based Location: We may collect your location through your device’s GPS, IP address, Wi-Fi, or Bluetooth, depending on your device settings and permissions.

• Manual Input: You may also provide location information directly, such as by entering your address or zip code.

9. How We Use Your Location Data

Your location data may be used to:

• Determine nearby store locations and inventory availability.

• Offer location-based recommendations or promotions.

• Improve our services and optimize our website or app based on geographic insights.

10. Sharing of Location Data

We do not sell your location data to third parties. However, we may share your location data with:

• Service Providers: Third-party providers that assist with analytics, advertising, and technical support. They are contractually obligated to use the data only for providing services to us and are required to keep it confidential.

• Legal Compliance: If required by law, we may disclose location data to comply with legal requests.

11. Your Control Over Location Data

• Consent and Withdrawal: We will ask for your permission before accessing your location data. You can withdraw this consent at any time by adjusting your device or browser settings.

• Access and Delete: You may request access to or deletion of your location data by contacting us at support@srhhealth.ca

12. Data Retention and Security

We retain your location data only as long as necessary to fulfill the purposes outlined in this policy. We implement reasonable security measures to protect your location data, but please note that no method of transmission over the internet or electronic storage is completely secure.

13. Changes to Location Data Policy

We may update this policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this section regularly.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

SRH Health Foods / Natures Kiosk

Email: support@srhhealth.ca

Phone: 905-945-8951

Address: 80 Main St. W, Grimsby, ON, L3M 1R6